To ensure our products arrive in the best possible condition, we use DPD EU Shipping for all orders.
Dispatch: We aim to process and dispatch orders within 1–2 business days. (Monday – Friday)
Tracking: Once dispatched, you will receive an email with your tracking number and the shipping details.
Carrier Liability: While we use DPD’s services, delays or damage might occur during transit. Please contact us within 72 hours in order to solve this for you.
Claims: In the event of a missing or damaged parcel, please gather as much proof (photo’s) of the damage as possible and contact us within 72 hours.
HEAT & WEATHER WARNING
Chocolate is highly sensitive to temperature. Even with DPD EU Shipping, heat can affect the product during transit.
Customer Responsibility: Please consider the weather in your area when ordering.
No Replacements: We do not replace, credit, or refund products that have melted or been damaged during transport.
Receiver Availability: We highly recommend ensuring someone is available to receive the delivery immediately so the parcel is not left outdoors or in the sun.
RETURNS & REFUNDS POLICY
Returns
Due to the perishable nature of our products, we do not accept returns. All sales are final.
Refunds (If Applicable)
If an issue arises with your order, please contact us here.
Approval: If a refund is approved, it will be processed and a credit will be applied to your original method of payment.
Late Refunds: If you have not received an approved refund after checking with your bank and credit card company, please email us.
FREQUENTLY ASKED QUESTIONS (FAQ)
Why do you only offer DPD Shipping?
Because we care about the quality of our chocolate. DPD’s EU network is the fastest and most cost effective way to get your order from our warehouse to yours address, minimizing the time it spends in transit.
What happens if my chocolate arrives melted?
While DPD Shipping is fast, we cannot control the temperature during transport or at the delivery point. We do not take responsibility for melted chocolate, so please monitor your tracking information to ensure someone is home to receive the delivery.
Can I return my order?
Because our chocolate is a food product, we cannot accept returns. Please choose your flavors carefully before checking out.
How much of my purchase is donated?
Palestine Chocolate Holdings Pty Ltd donates 20 cents (AUD) from every block sold to Palestinian causes. Thank you for supporting “A Taste of Hope.”
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